Your information. Handled with care.

Information we collect.

We may collect personal information that you provide directly when you make an enquiry, request a viewing, contact us by email or telephone, or communicate with us about a potential booking. Depending on the enquiry, this may include:

• your name, job title or role and production company or organisation;
• email address and telephone number;
• proposed production, event, viewing, prep, shoot and strike dates;
• project type, areas required, crew or attendee numbers and vehicle or HGV requirements;
• technical, access, welfare, security or other production requirements you choose to tell us about; and
• correspondence and records relating to your enquiry or relationship with us.

Our website and hosting systems may also process technical information such as IP address, browser and device information, security logs, page requests and cookie or consent preferences. Some of this information may be personal data.

Please avoid sending sensitive or special-category personal information unless it is genuinely necessary for us to deal with your request. Where access or reasonable-adjustment information is needed for a visit, provide only what is relevant to the adjustment required.

How we use your information.

We use personal information only where we have a lawful reason to do so. The reason depends on how you interact with us.

Purpose	Typical lawful basis
Responding to enquiries, checking availability and arranging viewings or technical recces	Taking steps at your request before a possible contract and/or our legitimate interests in managing genuine business enquiries
Managing an agreed booking, supplier or production relationship	Performance of a contract and/or legitimate interests
Site, system and information security; preventing misuse or fraud	Legitimate interests and, where applicable, legal obligations
Accounting, tax, insurance, legal claims and regulatory requirements	Legal obligations and legitimate interests
Optional email marketing or production updates where we ask you to opt in	Consent, where consent is required
Non-essential cookies, analytics or similar technologies	Consent, unless a specific legal exception applies

Where we rely on legitimate interests, we consider the need for the processing against the impact on the people concerned and use information in a proportionate way.

Who we may share it with.

We do not sell personal information. We may share information where reasonably necessary with service providers that support our website, hosting, email, forms, security or business systems; professional advisers such as accountants, insurers and lawyers; regulators, public authorities or law-enforcement bodies where required; and production, venue or site partners where sharing is necessary to deal with your specific request.

Third-party mapping, analytics, video or other embedded services may receive technical information when those services are loaded. Where consent is required, these services should not load until the appropriate consent has been recorded. See our Cookie policy and Cookie settings.

Where a service provider processes information for us, we expect it to use that information only for the agreed purpose and to protect it appropriately.

International transfers.

Some technology providers may process information outside the United Kingdom. Where this happens, we will use an appropriate transfer mechanism or other safeguard where required by UK data protection law.

How long we keep information.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including the time needed to manage an enquiry or booking and to meet applicable legal, tax, accounting, insurance, security or dispute-resolution requirements. Retention periods may therefore differ between an enquiry that does not proceed and a completed commercial relationship.

Consent records and cookie preferences may be retained for an appropriate period so that we can respect and demonstrate your choices. When information is no longer required, it should be deleted or anonymised in line with our retention arrangements.

Your data protection rights.

Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, portability, or to object to certain processing. Where processing is based on consent, you can withdraw that consent at any time without affecting processing that was lawful before withdrawal.

These rights are not absolute and exemptions can apply. To exercise a right, contact REPLACE_PRIVACY_EMAIL. We may need to verify your identity before acting on a request.

Cookies, maps and similar technologies.

Our website may use cookies and other storage or access technologies for essential operation, preferences, security, analytics and third-party services. Non-essential technologies should be controlled through our consent mechanism. You can read more in our Cookie policy and change available choices on the Cookie settings page.

Security.

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No website or electronic transmission can be guaranteed to be completely secure, so we also review access and security arrangements as the site develops.

Questions and complaints.

Please contact us first if you have a concern about how we use personal information. You also have the right to complain to the UK Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk.

We may update this privacy policy when our website, services, suppliers or legal obligations change. The date at the top shows when this page was last updated.